Orders placed that are over Five Hundred Dollars in value, and scheduled to be shipped, are subject to further security confirmation by phone and/or email. We may also request a photo copy FAX transmission of your drivers license and credit card used in the purchase.
Your order may be subject to deletion if there is no return communication or if our security terms are not met within seven business days.
All orders, unless noted as a pick up in our stores, are shipped from our Portsmouth, NH warehouse please contact us with any questions or concerns.
If there’s a problem with something you purchased from us, you can either bring it to one of our stores or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs).
All returns must have proof of purchase receipt and items must have all associated product tags and packaging. We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail. All on sale or closeout items are final. All bike sales are final.
We will deliver anything you want! A new bike, that must have helmet for your nightly ride, or your son or daughter's birthday bicycle. Just like being green by riding your bike, we too are green with our
Eco-friendly Sprinter Van.
Delivery Charges are as follows-
Twenty Five mile radius- $25
Fifty to Seventy Five mile radius- $50
One to Two Hundred mile radius- $100
Please call one of our stores to schedule a delivery.
Back Bay Bicycles 617-247-2336
Papa Wheelies 603-427-2060